Frequently Asked Questions

We explain each step so that you can have complete peace of mind.

The process step by step

What is the direct cremation process like at Stelae?

Families who choose Stelae for the direct cremation of their deceased loved ones have the assurance and guarantee that all protocols are followed, as well as the peace of mind that we take care of everything. They only need to complete a few brief steps to contract our funeral services online

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Service contracting

You may contract Stelae’s direct cremation service for whomever you deem appropriate when the time comes.

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Online payment and details

When contracting the service, you can make the online payment directly using a bank card or Bizum. Complete the contracting form with the necessary information in a convenient and quick manner.

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Service follow up

Once the contracting process is completed, we will begin the procedure, which includes: administrative formalities, collection and transfer, cremation, custody of the urn, and management of the ashes delivery. We will keep you informed at all times, by email, of the status. 
 

How much time passes between payment confirmation and the delivery of the urn?

At Stelae, we offer a highquality direct cremation service to meet the needs of every family and to ensure that the process is fast, transparent, affordable, and involves the fewest possible formalities. We have the qualified personnel that families require, as well as the most comprehensive funeral service. 

How does the cremation process work?

The direct cremation service offered by Stelae is the most affordable compared to other companies that provide this option. This is because Stelae has no intermediaries and because we take measures that allow us to reduce the costs of the process. We carry out the cremation service during offpeak hours at the crematoriums available in the province where the death occurred—times that allow for greater energy savings and, consequently, a lower cost for the family. Stelae’s direct cremation service is designed for people who do not have a funeral insurance policy, although you may also contact us if you do. In addition, the service contracted with Stelae may be arranged for whomever the contracting party deems appropriate